Merry Christmas

Wishing you and yours a joyful Christmas, and prosperous new year...

"What you write is who you are." CC

Marginalized

Marginalize: definition~To relegate to the fringes, or out of mainstream society; make seem unimportant.

Recently, I decided to look into a topic that's talked about a lot, especially in the political sector. The marginalization of groups of people in society. This post is dedicated to these groups of people who are struggling to be noticed in society, and what they actually go through. I've heard people say they felt marginalized, so I decided to do some research about what it really meant. It made me realize that some people who say they are, really are not. And it also made me realize who really is. It was a real eye opener, and I'd like to share my findings with you.

Different types of marginalization

There are three major types of marginalization. Individual, community, and professional. An example of individual marginalization would be a disabled person being denied suitable employment because of their disability. Homelessness is an example of community marginalization. An example of professional marginalization would be when a former criminal finds it impossible to find a decent job because of their history, or when a person is stuck with only one type of work because of lack of skills, illiteracy, or a poor economy.

The homeless

As many as 3.5 million people experience homelessness in America alone in a given year. That's about 10% of the poor in America at any given time, according to Wikipedia. In the world, it is estimated that there are approximately 1 billion people world wide who do not have suitable housing. There are approximately 100 million people world wide who have no homes at all. The homeless are by far the most marginalized group in society.

Native or aboriginal peoples

As a result of colonialism, or colonization, many native or aboriginal peoples, such as American Indians, were displaced. Were not allowed to sell or purchase goods, or to own property. This practice of colonization unfortunately still exists in Australia, where the aboriginal people are still cruelly treated as a result of racism.


Single mothers

Before the welfare system was reformed in the early 1900's, single mothers were denied services that married women with children had access to.

Women 


"An environment that maintains world peace and promotes and protects human rights, democracy and the peaceful settlement of disputes...is an important factor in the advancement of women."
~quoted from www.commondreams.org

Poor workers

In America, we are in the midst of an awful recession. It wouldn't be wise of me to downplay it, and try to say things are great with the economy. They aren't. It's been really bad for a lot of people lately. You could say that the recession's caused the marginalization of a lot of workers, who've had a hard time making it, or holding onto their jobs. People that once had a lot of income are finding themselves without work, due to massive downsizing, another form of marginalization.

A lot of workers who've managed to hold onto their jobs are feeling marginalized as well. They're not able to advance to positions they want, because of downsizing of those particular jobs that used to be available, but no longer are. They're stuck in the same circle. And they're tired of it. I've heard this a lot. Americans are tired of the system marginalizing them. But Americans are also a very resilient lot...

The poor in other countries are marginalized in other ways. Illiteracy gets a lot of people stuck in the virtual prison of a job that confines the mind, as well as getting them physically stuck doing work that is menial and demeaning. The tea fields of India are a good example. Seven out of ten of the tea pickers in India's Assam State Plantation can't read or write, thus continuing this circle of marginalization.

The disabled

Disabled people are discriminated against by employers who don't want to give them a chance, due to fear of low productivity, too many sick days, or hurting company image. Disabled people who want to work are sometimes forced to collect disability, even when they want to work.


The elderly

One in four elder persons will go without food at some point in time during the next month. This is due to many factors. Sometimes, they don't have access to transportation, or it is too tiring for them to get to the super market. Sometimes, they don't have money, and don't want to burden anyone, so they wait until they receive their social security or pension checks, and quietly suffer alone. Just knowing this is heartbreaking, and makes communities grateful for Meals on Wheels, which provides hot meals to elderly people in the comfort of their own homes, along with a little extra company and conversation with a person that cares. Sometimes, that is the only interaction with people they will have for days.


Helping people who are marginalized

The question you might be asking is, "What can I do?" Clearly, one person can't save the world. I think the answers will come to each person differently, but if everyone could do something, it could really make a difference in the lives of others. Start in your own community. If you don't have money to give, then give of your time. Whatever you can do to make your community better can really make a difference. The United Way has done a phenomenal job at helping those in American communities to receive so many needed services they otherwise would not have access to. You'd be amazed how far they stretch a few dollars to help our communities. In whatever way you choose to help, I'm sure there is a person out there who will be grateful that you did.

www.liveunited.org
www.meals-on-wheels.org

Thanks for stopping by...CC

My love never breaks...

"My love never changes, even though I might change. The love continues to grow. Even if everything around me breaks, my love will never be broken."

Is it really "just the internet?"

Something just occurred to me. I see folks neglecting their online contacts like they are just "internet connections." But, are they really? I mean, I have never planned on speaking directly with anyone I've networked with on the internet, but I never rule out the possibility. The idea that maybe, that person you connected with on Twitter, or any number of other social media sites, could turn out to be a FRIEND? Your future boss, perhaps? A great collaboration somewhere down the line, or simply someone to get great advice from. Imagine that! Is it really "just the internet?" 

My TSA nomination, and the final results...

I am happy to say I've placed third in the finals of the Top Sales and Marketing Awards for my blog post, Client relationships are like... It has been an amazing experience, especially considering the fact I didn't think a  lot of people would read my blog. I'm glad I decided to continue writing, because it  has led to great things happening in my life, and I am grateful. I would like to thank the judges for their votes. It means a lot to me that I was judged based on my content, and not how many people knew who I was. Thank you so much, and I would also like to thank those who have been so supportive in my efforts to make this website successful. People who have supported me from the beginning, who are the reason for me continuing. Your support means so much... CC    

Poetry of E.E.Cummings...

If you want to be successful in business...

Control your anger

I know it's easy to say, hard to do sometimes. But just think about it for a minute. Whenever anyone has done something heinous, stupid, or simply evil, where did it come from? Anger. Deep down, this is the emotion that can destroy a person's career, their family, their whole life. Too many careers have been ruined by someone's anger getting out of control, and them saying or doing something they shouldn't have. It may have been a purely rash decision, but with dire consequences that could last a lifetime.

Tempering your fire

Sometimes it's good to have a little fire inside you, keeping you motivated. Anger is not necessarily going to ruin your life, but it's like fire. It's beautiful from a distance, but dangerous at the same time. It could burn the house down, along with all your stuff. It could also warm your house, and make it comfortable, when it's kept under control. But you have to watch it. Fire is beautiful, and necessary. Just like anger. You'll need a little anger at yourself when you make a mistake, to help you correct it. And if something happens in your life that warrants it. But be careful...

Find a healthy distraction

If  I ever find myself getting angry, I try not to talk. I just get away from people as soon as I can, and take a break from what I was doing if possible. I've found that enjoying something, like a good cup of coffee, will give me enough new perspective on the situation to feel better about it. Sometimes, you just need to talk to someone, and let them know you're upset. That's perfectly alright, and a healthy way to calm yourself. Just remember, nobody likes a whiner, so don't do that too often. And make sure it's with a trusted friend.

Sometimes, your child will make you mad. They do something you told them so many times not to do, and you lose your temper. And guess what? That's the worst time to say anything. So many things have been said that people didn't necessarily mean, simply out of their anger and over-reaction to it. These things can also do serious damage to a relationship, so please be careful with the words you let come out of your mouth when your angry. They matter.

Calm yourself

When you see yourself getting angry, the best thing to do is not to react right away. I know it's hard not to react when your emotions are high, and you have something happen to you that isn't fair. Life isn't fair sometimes, and that can make you angry. You may simply be over-worked, and more prone to anger. Get some sleep. Get some exercise. Whatever it takes to make you feel better. We don't want you to be grumpy. Just make sure that, if you get mad about something, re-direct that anger into a good action. Get busy doing something. Anything, as long as it's something productive. Just moving around, and working on a project can calm you down. It gives you something positive to focus on, and you're more likely to feel good. Not angry.

Mental clarity

When you're not angry, you can focus on reality. Anger can cause a twisted reality, and loss of focus. It can make the simplest of tasks a burden, because it mentally taxes you. Clear your head as quickly as possible, and let it go. It's for the best.

Don't get angry

What's the best advice I can give? Don't get angry. And if you do find yourself getting angry, cool the fire as quickly as possible. Re-shift it like you do when a fire gets too hot in a fireplace. Let the air circulate around it, and open a window or a door to a more rational point of view.

Thanks for stopping by...CC

The key to unlocking your client's heart...

Be a true friend

1) Do you know your clients as people?
2) Do you call them just to say hello and catch up?
3) Have you ever gone out to lunch with one of your clients?

If you've ever had to work hard to get an account, or to build business of any kind, the answer should have been yes to all of those questions.

Being a true friend to your clients doesn't mean you have to get too close, but it means that you are there for them when you're needed. It also means you think of them and how they're doing. That you care about how your products are working for them, and you check in with them from time to time. Just like you have to keep in touch with relatives and friends to show you love and appreciate them, a relationship with a client should be nurtured in the same way.

Make them laugh

It's very true that we take ourselves too seriously. I've done it, and I'm sure you have, too. But, come on! There's nothing wrong with making a situation lighter and happier for everyone by having a sense of humor. As long as it's appropriate to the situation, I'm sure your client will appreciate your sense of humor, and that you put a smile on their face. It lets their guard down, too, making it more likely they will want to spend more time with you. More time equals more sales, and more lasting relationships.

Understand them as people

What happens when you really feel like someone understands you? You want to talk to them more. Put yourself in your clients shoes, and work hard to understand what they are truly saying to you. Sometimes, this will make you have to take a step back, and really think about what they're communicating to you. It helps to slow down a bit, and listen to them more than you talk. When you ask them a question, give them plenty of time to answer. It helps to know something about their lifestyle, their family, their job. Get them talking about what matters to them. It should reveal a lot more than just the information they provide. It will give you a better understanding of your client as a person first, and of what they really need from you.

Understand what's valuable to THEM

In our minds, value may be very different than what a client may find valuable. It's pointless to try to define what you find valuable about a product if your client doesn't find it valuable. It's important to find out what your client thinks of as valuable, and it may require a shift in gears on your part. It will make you more effective in your pitch, though. And a lot more likely to have a happy customer. For example, if your client can't be sold on quality, and they only think of price as value, that's when you talk to them about the best price option.

A lot of customers aren't going to listen to your pitch about how great a product is if it goes over what they are willing to spend. You should find out what their spending limit is, and point out the highest quality product to them in that range. They'll be more likely to be willing to spend a little more over their limit if they see you are staying within their range. Prospects and clients alike are mainly concerned about cost first, and then quality. To them, cost is value. I don't think in those terms, but I am not some of my clients, so I work with what is important to them to find them the best solution. And they usually end up going over with me, because they know I care about what's valuable to them.

Be sincere

Sincerity is all about meaning what you're saying, and having your actions meet up with your words. It also makes it a lot easier to maintain an honest relationship, which is what you want. You want your client to feel comfortable, but you also want to be comfortable in helping them to get their needs met. Be genuine. Be true to you. If you feel that something isn't the right fit for them, tell them in a caring way. They will appreciate your honesty, and be more likely to trust you.


Be true to who YOU are

This is probably the scariest one for a lot of people. It's scary to open up and be yourself sometimes, especially when people have let you down in the past. It's scary to think that people may not like, or agree with, what you have to say. They may simply not like YOU. But wouldn't you rather work with people, and work for people, who genuinely like and value you for who you really are? Not so scary after all, is it?

When you let your real personality shine through, it's like a ray of sun through the clouds. People can tell it's real. And it warms the hearts of those around you. What could be better than making people feel happy to be in your presence? I can't really think of anything better, as a basis for business, or for a good life. It's about understanding that who you really are is what makes you special to them.

Thanks for stopping by...CC

Top Sales and Marketing Awards 2011

http://www.topsalesawards.com

Jerky behavior from a client's perspective (and what they'll never tell you)

Yes, I know...

The title is catchy. And why is that?

Because I think we're all guilty.

At times, I think we've all been guilty of actual jerky behavior, or perceived jerky behavior.

Caring more about your own agenda

"I feel rushed into making a decision. I'm not liking this. It's uncomfortable. Do you really care about helping me, or just your commission?"

Customers can always tell if you really care about them. They can also tell if you don't. If you rush them, it'll make the whole process uncomfortable and counter-productive. You'll achieve the opposite result of what your looking to achieve. Really take the time to connect with your customer as a human being, not just a number. I guarantee your numbers will be better for having invested the time. More time connecting equals more sales. It makes you memorable, and virtually guarantees that client will want to work with you again.

Opening those listening ears

"That's the third time I've had to repeat myself. I feel like I'm talking to a wall. And do you really care about what I'm saying?"

Have you ever had a conversation with someone who asks you a question, and then they'll interrupt you when you're answering THEIR question? I have. And I'll tell you right now, that is a real conversation killer. Or when you're talking to someone, and it's about something very important to you, while they're off in outer space somewhere? You know they're not listening to you, and you feel really irritated. And rightfully so. That's how clients feel when you don't listen to them. Exactly the same way you feel when someone is not listening to something important to you. Something that may mean a lot to you, and they're not caring is the main deciding factor of whether you continue to talk to that person or not. Clients are human, too. If they don't think you care, they'll just walk away.

Only talking about yourself

"Come on, not only is it vain, but I'm falling asleep listening to you go on and on about you. What about me? I'm standing here, and I need you to help me. And you're wasting my time."

There no bigger sign of a jerk than someone who doesn't care about the time constraints of others. It cries out selfishness. Time IS money. Some of us have so little of it, that we hire people to help us manage our time better. Don't waste someone's precious time showing them something they don't need or want.

Perceived jerky behavior

"I am very lonely. I'm here, waiting for some help. I'm willing to pay you to help me, which is the only way I can get help from anyone most of the time. And you're busy. How dare you be busy? I want help now, and you're not helping me right away. I shouldn't have to wait, even though you might be helping someone else. And so what if the phone is ringing? That phone can wait.You're so rude."

Now, this one is left to interpretation. I've had someone tell me I was being rude to them, when my intention was, by no means, to be rude. I think some folks think that everything needs to stop operating when they walk in the door. That you need to stand behind them, even when they're not talking to you. You can't please everyone, and there are some customers that are always looking for something to criticize. Those people are different than the ones that have an actual problem with your jerky behavior. At least now you know the difference, and you'll be able to nip any potential jerky behaviors in the bud. It'll give you more energy to focus on trouble shooting with the ones that perceive you in their distorted perception as a jerk. This is your opportunity to show them you're not.

Thanks for stopping by...CC

The road not taken...

The art of selling...

Selling: definition~ "The art of convincing someone to buy something they didn't know they needed." Jeff Marsh

This is the way I've been trained, and it makes a lot of sense. In many ways, "selling" is opposite of "transaction." Anyone can make a transaction. Not just anyone can "sell."

Transactions are easy to make. They don't take much effort. You go to get the customer something they already knew they wanted. No problem! They make their purchase, and goodbye! Pretty easy, right? Well, selling is altogether different. Selling, which is now becoming more and more uncommon, is a carefully orchestrated set of negotiations. It's asking a string of intelligent, thought provoking questions of your client. It's actually caring about making them happy by adding value. It's about suggesting something they didn't know could be a better choice for them. And it's really paying attention to them and their needs, not just wanting to take their money.

It's completely different than a transaction. A transaction is putting money in a cash register, or your company's bank. It's not about caring. It's not really anything more than the end of the line. And if you missed the most important part of the process, then you didn't really sell. You just took their money, and traded something for it. Yes, a transaction is essential for survival, but it's not anything more. It's not passion for business, and it's certainly not going to get you known in your field as a leader, or anything, really. If all you do is make transactions, then you're missing the point of being in sales.

Sales is about passion, and really selling what you believe in. It's a whole process, not just a transaction. It's real work, with an even bigger reward. It's pure love for what you do, and it's obvious to everyone when it's there! And when it's not.

Passion

When was the last time you came to work, and really felt like leaping for joy? Some of you might be reading this, and thinking I'm crazy. But seriously, answer the question, okay? When was the last time you really felt passionate about selling? When was the last time you felt like you were in your element, and everything was right with the world? If you can't remember when that was, then I'm sorry. You can't fake having passion for what you do. If you're not passionate about selling, then it's not the right profession for you. I've seen people get into sales, and they start off strong. They do great. In the beginning. Then they fall flat in their numbers. They can't make it. They lose their drive.

Why does this happen? Because they don't like selling. They may even be great salespeople, but they don't have a passion for selling, and they're not going to make it in sales because they simply don't love it! You have to love selling to stick with a sales career over the long term. There's just no other way... 

Attitude can make or break you

There are a couple very important things I've learned about having a positive attitude. First off, you can think your way to being happy. That's right! You can literally influence your own happiness! I've had someone tell me point blank that they were jealous of me because I'm happier than they are. And this was someone very close to me. That's funny, isn't it? I mean, I'm really no different than anyone else. I have a job, a home, family, a husband and child. I have struggles, just like everyone else. But I'm happy. And I see other people who might even have it easier than I do who are always complaining about this or that. They're unhappy. Why?

Because of them. Yes, you read correctly. Because of them, and their attitude toward things. They choose to look at the negative, rather than thinking of ways to help the situation they might be in. They choose to be complaining birds, rather than take responsibility for things that aren't working in their lives. They choose to accept mediocrity, instead of rescuing themselves, and pulling themselves out of their mental rut. And whose fault is that? It's theirs.

Sales is very much the same way. There are pitfalls, and there are moments of darkness. You might have a really bad month, and feel like you want to slap yourself silly. You might feel really upset about your numbers declining. But a winner is not going to get stuck complaining about the situation. They're going to get up, and take action to try to correct it! They're certainly not going to blame anyone else for their lack of performance, or let themselves sink into negativity. The price for that is too high, because...

A great client just walked through the door. And you don't want to let them down. So you make damn sure you get the corners of your mouth up, and approach them. And don't let them know, or even get the smallest inkling of what was happening before. Your numbers were down. So what? One of your favorite clients is here, and they need your help. So you help them to feel good about coming in to see you. Not only have you made them a happy customer, but now your numbers seem to go back up again. It's not just because of that one customer, but because you made the decision to take responsibility for your success. You made the decision to focus on growing your business through a difficult time, and you got through it. Three months later, your numbers are way up again. And all because of your understanding that when it got tough, you needed to work harder. You needed to sell!

It's all about service

By now, you've worked hard to create great relationships with your clients, and you've worked with them every step of the way to build value. When all is said and done, you've made sure to really sell! You've become an artist, and that has its own reward.

Thanks for stopping by...CC

Funnel Vision

Sales Funnel: Definition~A metaphoric sales process showing a large number of unqualified leads at the top of the funnel, being filtered in subsequent levels i.e. stages, and the actual clients that result exiting the bottom of the funnel. Also known as a pipeline.

Getting that first appointment

Remember the first five minutes of the conversation is what will make or break you. Friendliness goes a long way in a conversation, and remember, this is not rocket science! You don't have to be a fancy talker to be a great salesperson. You just have to know your company, your services, and your products. And you have to be passionate about what you do, and have a love for business and selling. If you can sell yourself and your idea to the prospect, chances are you'll get your first appointment. Get the prospect to like you, and you will get the appointment! Getting them to like you means being genuine and caring in your approach, and showing you want everyone to win, not just yourself. Put your potential client's needs first ahead of yours, and you will get the first appointment, guaranteed!

Don't forget the first three letters

"Fun" should always be part of the funnel. I know we get caught up in wanting to sell them, but if you're not having fun, they won't be, either. Don't be afraid to throw in a little appropriate humor. If you think the prospect won't appreciate silliness, go for a more subtle joke. But make sure to make it, alright? Nobody likes to deal with someone who has no sense of humor. So make it a fun experience for you and your potential client! The fact they've had fun dealing with you could turn out to be the main deciding factor between you and a competitor.

Positive energy

I said it before, and I'll say it again! Smile! It's contagious. You can't be smiling around other people without them smiling back. You can't be feeling good about yourself and your surroundings without everyone else feeling good to be around you. People buy things from people who make them feel good about themselves...

Staying focused

Keep your eye on the prize, always with big picture in mind. And understand that the process may take longer than you anticipated. Be patient with the process, taking one thing at a time. You can't go on the the next part of the process without clearing a few bumps along the road. That being a metaphor for a few tough questions that need to be asked your potential client, and possibly some personal or business related problems that will need to be addressed. Answer questions patiently and honestly. Be sincere in your answers, and make good eye contact. Your prospect will probably confide more in you at this point. Be steady in your tone, always speaking in an even and clear voice. Maintain an aura of calm. Your prospect will be calm if you are.

Spending money to make money

In order for you to make money in any business venture, you must first spend money. A lot of business people are scared of this fact. There is a lot of uncertainty involved in spending, or giving something, and not knowing what the return will be. If any. And the simple truth is that we don't know if our giving will be reciprocated. We hope it will be, possibly resulting in a sale, or business success. If we happen to own our own company, for instance, we hope our investment in the business will pay off in profits and growth. Still, there are no guarantees. And that can scare people.

Personally, I'm not afraid of losing money to gain a client for life. It seems to me like a small investment for potentially gaining so much more. And even if I fail to gain the client, there's still a possibility I could sell to them in the future. I would say that possibility, including the good reputation I'll hopefully build as a business woman will over-ride any small monetary loss. It's not something to stress about. It's just an investment in building a future, and a business. An investment in success, not only for yourself, but also for your client, and their business.

That being said, there will be times during the sales cycle that you'll have to spend money on your prospect. You may take them out to lunch to discuss furthering the sales process. You may need to bring them something that means something to them. It doesn't have to be something expensive, but it needs to be something that took time and thought to create. For instance, you could bake something for them to take home to their family and enjoy. All it takes is a little bit of thoughtfulness, and you really wanting to give to them. That's all. And don't expect anything back. Hope that you get something back(i.e. the account), but don't expect it. At the very least, you've started building a good relationship, and building a great rapport with them. That should be enough for now.

Expect less, get more

It's as simple as that! If you expect less, you'll usually be more relaxed than if you are so eager to get an account that you forget to enjoy meeting the person. You don't want that! So go into this with an open mind, and understand that the person you're talking to is just a person. You're getting to know them, and their getting to know you. That's all! Treat them like a person, not just a potential client. And don't have such high expectations that you forget to have a good time.

The art of appointment making

Give them a choice of two times to meet with you, not a choice of any time on the calendar. You set the times, and they choose. Then, follow through with the appointment. This will ensure that the sales cycle moves along faster, without you appearing the slight bit pushy. Pushiness is big turn off for your prospect. It literally pushes them away. So be gentle in telling them where and when you're able to meet. That'll make it much easier for them to accept limits, without feeling that they're being imposed upon. And even though they may assume you have an indefinite amount of time to go over everything, you need to have a set amount of time predetermined in your mind. Otherwise, the meeting could go way over the amount of time the prospect may really need to make a decision.

Genuinely caring about your prospect

I've covered this before, and I'll say it again. You can never be too caring toward your future client. There really is no such thing as faking it in this category. You can't fake caring! You have to really care about making them happy...

Your final proposal

Preparation is key in regard to your final proposal, and it might take more time and commitment on your part than you initially thought. No matter how many hours you need to put into it to feel comfortable presenting your offering, you need to make sure to invest that time. I will be time well spent when your prospect agrees and signs the deal with you and your company. It will also help you be able to focus on the situation at hand, instead of worrying about what to say. You'll know exactly how to answer every concern the prospect may need to be addressed, and you'll be way ahead of the game. It will also give you the confidence you need to show you are capable of handling your potential client's problems, and that you can take care of them in the way they need you to.

Make it clear you're interested in closing

Set a date and time, and get them to commit. How will you be able to close if you don't ask? It's your job, not your potential client's job to guide them through the sales cycle. They're not going to suggest closing the deal. That's your job! And hopefully by this time, you've cleared away any obstacles. Make sure all questions are answered at this point, because there is no turning back now...

Never ask the prospect a question where they can verbalize the word "no." At this point, you can't risk that. You have come too far, and you can't risk losing the deal so late in the game. You've almost won, now go in there and act as though you've already got the account. Now, you just need to confidently ask for the sale that you've earned! You've also managed to convince them that you are their best and only solution to their business needs. Congratulations! You've just gained a new client!

Following up

You should understand, though, that this is only the beginning of your relationship. I've covered this before in my post http://carouselsalesblog.blogspot.com/2011/10/client-relationships-are-like.html, and it addresses how to maintain client relationships for a lifetime. This is where a lot of salespeople fail miserably. They gain the account, but fail to care after getting the client to sign. This is what I call client neglect, and it's serious grounds for divorce. So please, whatever you do, just don't make the mistake of leaving your client stranded after you've closed the deal. If they need your help after the sale, help them as much is needed for them to feel happy with their decision. You also need to follow up, even if they seem happy, and haven't called you. It's your job to call them, and make an appointment with them to see what is working, and what's not. And to make adjustments accordingly. Remember, you have to maintain that relationship with your client for a lifetime. Put in the work, and I guarantee that later on, your invested time will pay off in more sales to that same client.

And remember...

First impressions matter
Confidence is imperative
Make soft eye contact
Make sure to ask questions sparingly, and intelligently.
Don't over-plan
Respond to questions, and ask questions according to the direction of the conversation.
smile and relax
Listen aggressively
Address every concern, and take notes before, during, and after the sales cycle.
Follow up with your new client as needed.
Call them, and make a quarterly appointment to see how your services are working for them.
Invest in your relationships, and your investment will work for you!

What's your take? Let me know what you think!
&
Thanks for stopping by...CC

Client relationships are like...

Marriage

And you want it to be a good one, right? Let's face it, though. Not all marriages are good, and not all last a lifetime. Some marriages last six weeks, some last for two years, and some last a whole life long! Relationships with clients should be formed with the intention of making them last a lifetime, not just a couple of years.

Unfortunately, there are some so-called "sales people" who ruin, or at least hinder the success of legit sales people. They neglect their clients to the point of utterly frustrating them, or disappoint them to the point where they are hell bent on never talking to another sales person again! Not now, not ever! Because those phonies lied to them and broke their trust, then left them in the cold.

Sometimes, you happen to inherit some of these disgruntled clients without your new boss telling you why the old sales guy got canned, and without knowing what you're walking into. You have to fix this problem quickly! Good luck dealing with that, right? Here's what you do...


Apologize

Despite popular belief, it's never too late to apologize. Even if it's not your fault. Yes, even if you personally didn't do the damage. It's still happened to your inherited, or potential client, so make it clear to them you're different. Apologize for the past mistakes made by the previous guy. That's one way to immediately rectify, or at least begin to rectify, the situation. The next step is to ask important questions as to how this situation can be resolved. Ask what you personally can do to help. You'd be amazed at how much that could turn things around! A company that was once about to lose a client could gain much more business from that existing client just by doing one thing...



Showing them that you care

I also have to stress that you shouldn't be disingenuous. Clients can smell a lie from a mile away. They can also tell if you're being real with them in acting like you care about them. So genuinely care so much about making that person happy, that you stop thinking about what might be in it for you. Think only about what you can do to make THEM happy. I guarantee they'll love you for it!



Make your client look good

The most loyal clients usually turn out to be the ones you help to look better, and not just aesthetically. If you help to improve your client's business in a way that creates value and efficiency, you've probably gained that client for life! If you find a way to save them time to do the activities they enjoy, instead of wasting it on products that aren't working, you've probably gained that client for a lifetime! Just remember, you have to provide consistent value to your client.



Listening is caring

One of the many keys to great communication is being an aggressive listener, not an aggressive talker. Aggressive listening means you are so intent on listening to your client, that you let them talk until they're finished with their point, until you know they are done! And with no exceptions. Listening is the key to gaining something from your client. It is the key to helping them make their business, and your relationship, successful. It also lets them know you value them, and what they have to say. It lets them know you care about them as human beings, not just as clients.


Building a foundation of trust and honesty

Any great relationship is built on trust and honesty. If you lie to someone, it's hard for them to ever trust your word again. It's also a major deal breaker in business. Contrary to what some people might believe, lying is a major way to lose much more than can possibly be gained momentarily from it. It can cause you to potentially lose hundreds of thousands of dollars, or even millions that could be made by not breaking a client's trust. The relationship that is built on trust can literally yield millions over a lifetime of an honest and trusting relationship with a client. Now, you tell me if it's worth the loss to be dishonest...


Becoming friends

And given time, they may trust you with very personal bits of information about their lives. That's part of the reason I believe prospects are leery of dealing with salespeople. They know that if they do business with you, there is potential to become friends, and that could get you dangerously close to them. They need  to know you are deserving of knowing them and their business.


Allowing them to need you

You've probably heard that song about how people need people. Well, I hate to sound sappy, but it's true. Have you ever seen a person become successful all by himself? I doubt it. There was someone along the way who believed in him or her, and saw potential, and wanted to work with them to achieve a goal. I've had mentors who've really backed me up, because they believed in me, too! I haven't become successful in my field all by myself, either. And in much the same way that sales leaders need mentors to believe in them, your clients need you to believe in them and their business. And they need to believe in you, too. They are counting on you to do a good job for them, and to help them maximize their potential. Embrace the fact that you need each other, and nurture the relationship. Twenty years later, you'll realize it was all worth it.



As always, thanks for stopping by...CC

Pressed for time?

So many times, I've heard people say they don't have time to do things. They don't have time to go to school right now. They don't have time to look for a better, more fulfilling job opportunity, and the list goes on and on. Really? And yet, there are others who really don't have a lot of time, but still manage to accomplish a lot in their lives. Why is that? Is it because some people have more time in their day to accomplish great things, or is it something else? We all have the same amount of time to work with each day. Twenty-four hours. What we do with that time can make us successful, or unsuccessful in our lives.

You'd be amazed what great things you can accomplish in small steps. You can finish anything in little bits, and won't suffer from burn-out nearly as much. Some great accomplishments have been made in my own life, and in other's lives this way. I talked to one of my clients, who just finished her nursing degree. It took her approximately six years to become a registered nurse. How did she do it? Literally one class at a time. Now she is a nurse! She knew that if she just kept pressing on, that she would get there.

Plugging away at a project until it's finished is the way to go, as long as you don't have a deadline. If it's a personal goal that's meant to help you better your life, it's alright to take a little while to accomplish it. That is, as long as you finish what you start. That's the main point here. To finish. And it spares you of a lot of stress, even helping you live longer! It helps you to understand your day's purpose, and how it will take you a step further toward your goal. It all comes from understanding that it's about small steps, not taking great leaps. Patience is key, too. It's important to understand that, as long as you have a goal, that you will get there. You just have to come up with a strategy for each day's steps to achieving that goal.


Being in the Moment

This is tough for a lot of people to do. However, being in the moment is one of the highest forms of wisdom. It means you know that this day is the only one got for sure, so you're going to make it count. There are some people who breeze through their day unscathed by situations that would really bug other people. They've learned to let most of it roll off, like water off a duck's back. Other people go through their day, wasting it by being moody or unhappy. I'm sorry, but that is a great way to spoil your whole life! Before you know it, those unhappy days could turn into a waste of a person's whole being. Yes, it really is that serious! So snap out of it! This is your life, and it's a blessing. This day is the only one you have for sure, so try to be hyper aware of your surroundings, and the people in them. Those are the things that matter right now, not what's in the past or future.


Get Going

The first step is to get up. It's as simple as that. I know it sounds like I'm over-simplifying the situation, especially for people who are tied to a desk chair for the whole day. It really is that simple, though. I've found that I can't sit at a desk and accomplish everything I need to do. I can't just sit down and expect everything to magically get done. I have to get up first. I've gotten to the point where I don't like just sitting down for extended periods of time. It makes me feel lazy, even if I happen to be working on something. It's healthy to take a walk around the office to refresh your mind and rest your eyes in between tasks.

If you want to get in shape, you have to get going to the gym. If you want to go to school, you have to get going to the admissions office, and do your testing to get started. Anything you want to accomplish doesn't necessarily have to have a planned time line. You just have to start it, and it will take on a life of its own. After that, you can plan your time around it. Sometimes, though, you just have to get going, even if its unstructured time. I start working on something around the house, for instance, and then that will automatically take me to the next step. As soon as I complete that step, I realize I'm almost done, and then I have to finish what I started. By getting started, you're actually forcing yourself to finish!


Breaking a large task down into smaller parts

Sometimes you'll have to break a big job into smaller sets of time to get everything done. You can't organize your whole house in one day. However, you can organize the kitchen cabinets on Saturday, and then work on organizing your office on Sunday. It's better to make the job smaller, and more concentrated, focusing on making it as great as you possibly can. After that, you'll have time for other things that you enjoy.
Take small steps toward a larger goal. Understand that you WILL get there. It's might take longer than you planned, but you will definitely be able to have more to show in the coming year if you have worked daily toward a goal. I guarantee you that!


Strategy For Accomplishing Goals

I've found that I can't predict or plan every single thing during the course of my day. There is a natural course or routine that takes place during the day. There are some things that you can't anticipate, like a new project dropped on you at the last minute, or your child getting sick. Those are atypical events, though, and most of the time you can plan your day based on a typical time line. Even if you don't have big goals for your day, you need to have an outline for at least two big accomplishments for the day, and write them down. This will help you focus on priorities, and once you finish those, then you can work on the smaller stuff. You can apply this to any day, not just work days. It'll help you get more accomplished, in anything from completing a report on a certain time line, or even planning a garage sale. You always have to have a plan first, and a set amount of time for each task, otherwise you'll just waste precious time.

Planning

If you look at the life of any successful person, you'll notice they all have one thing in common. They set goals with a specific time period to complete those goals. I've noticed that those who are ambitious set a deadline for their goals, whether big or small, and then follow through come hell or high water. They don't let any setbacks keep them from achieving, because they know the consequences if they allow that to happen. For successful people, wasting time and failing are not an option. They won't let anything get them off track while accomplishing their dreams.


Time is Money, Literally

That's why we get paid to work. They're paying us, at least partially, for our time. To spend time working on a job is valuable to an employer, so much so that they'll pay you for it. But do you ever act as though you're getting paid for your time when you're not at work? If you're not, then you should start doing so. It really is that serious! I hate to sound melodramatic, but we really aren't here very long. Tomorrow is not guaranteed, and that should make it so much more crucial to focus on achieving today! The bottom line is that this day is a gift, and the time you have today is limited. Make it count!


Thanks for stopping by...CC

Breast Cancer Awareness Month (Support the Cause)

The Purpose of Blogging

Have you noticed the way some folks talk about blog writing? It's as though they don't know what it is. They don't really understand the power of the written word, and how you can add value to a business or career with this very important tool. 

Blogging is one thing that can set you apart from the pack

Not everyone likes to write. Some people simply hate it. Personally, I love writing, so I don't understand why anyone would hate it. Some folks might wonder why in the world I like writing so much. The truth is that I don't really know why. Maybe it's because I don't have to make much effort to write. I'll come up with a title, then sub-titles for the paragraphs, then fill in the body of my post, and I'm done! I think that's a major part of what it takes to be a successful blogger. Love of writing, and having an interesting blog on the web will set you apart from your peers.

There are a couple of other things that will determine your success, though. Commitment to the project, and consistency is also important. Some bloggers don't write for months, and that just won't work. You have to at least post something interesting to your blog once or twice a week, to keep your readers coming back. If you don't, there simply won't be enough traffic to your blog.

Proliferation of Blogging

Not everyone likes to sit down and write for hours. Well, I should say that about people who aren't writers by nature. For some people, it's not enjoyable, and those are the folks who probably also have said that blogging is a dying art. I beg to differ. If blogging was dying, it would probably turn out very much like MySpace, right? With millions upon millions of stagnant accounts in the blogosphere. That's not what's happening, though.

Yes, there are many stagnant blogs out there, but it's not because blogging is becoming obsolete. It's because of a lack of commitment on the part of the person writing the unsuccessful blog. There are MANY successful bloggers on the web, and it's because of their commitment to the work. Yes, MySpace IS dead! There is no doubt about that, and we've known that for some time now. However, blogging is very much alive and thriving. Every day, people open up thousands of new blogs, and the numbers continue to increase around the world. 

It Takes Time

It can take a while to get your blog to the level where you want it to be, but once you're there, it will take on a life of its own. Once you've gotten through the initial bumps in the road, it's a smooth ride. The problem is that most people don't have the extra push to get over the bumps, and that's when their blogs start to stagnate. You have to visit the blogs of your networking buddies, support them in their efforts, and leave back links wherever you can. The more links you leave on the web, the better. 

I promise you, bloggers are some of the most supportive people on the web. They've been through the same things you have, and will do what they can to support you. It's like a snowball rolling down a hill. It picks up momentum with each contact and word of support. Before you know it, you won't have to think about re-tweeting for a friend, commenting on blogs of others, leaving links, or guest blogging. It just becomes second nature, with the bloggers in your network returning your gestures of appreciation.

Many Different Kinds of Blogs

I've seen so many different types of blogs out there. There are some bloggers that just post blogs about food. That's all you'll see on them. Picture after picture of yummy recipes some foodie chose to post to their website to give their readers ideas. Some folks like to write about beauty products, and everything they entail. Some like to post about very personal things going on in their lives, making their blogs like an online diary open to the public. Personally, I am not that bold! But some people are. And there will always be someone out there who'll be interested. 

Blogging for Business

This is the category most people fit into. My blog would fit into this category, as well as most of the blogs I follow. Most of my networking buddies/fellow bloggers fit into this category as well. There are a lot of sales and business people I know who do this type of blogging. I think it's a great supplement to their business, and another way to get their name out there. It is also another great way to connect with like minded individuals, as we also do on social networking sites. Blogging has become an extension of social networking for many business people.

I know the feeling

I've been there. I thought my blog would take off faster than it has, but I'm also really happy with my website. It's been a labor of love, and I'm proud of it. I have come to understand that you have to build one relationship at a time to get things going, and it takes time and commitment.That's the reason why a lot of blogs don't make it. It's not because they're bad blogs. It's because the writers aren't completely committed to making them successful. Just like with anything else, success is not based on luck, but on taking important steps to make a work successful. If you don't work at it, and constantly try to improve it, it can and will fail. 

Understand that blogging has a purpose 

Whatever you choose to write about is welcome in the blogosphere, and there are many people who will probably love to read it. Just remember that once you've started a blog, your work is only beginning. You will have to continue to come up with ideas for making your blog interesting and relevant, and that will take a significant amount of effort on your part. You can and will be able to make your blog a success if you follow these tips, and if you always remember that success is up to the individual writing the blog.

Thanks for stopping by...CC

Daily Inspiration: Poetry

One of my favorite poets, Robert Frost, has been featured in movies like The Outsiders. Maybe you've heard this one...

My Most Favorite Favorite;)

It all comes down to...

Energy

No matter what, it's important to have energy! Especially when you're selling a product or service to someone. If you don't have enthusiasm about your product, you might as well kiss that sale goodbye. If you don't have a feeling of wanting to tackle whatever task you are performing, then you're not really present. The key is to be in the moment. To be fully present, and conscious of even the slightest facial expression you could be sending out. Be aware of how you are presenting yourself at all times. It also doesn't matter if you have done the same task so many times before. Each time you perform that task, you should do it with the same enthusiasm and love that you did the first time.

Even if you have to force yourself to smile and laugh, you should do it. Try to find humor in the situation when appropriate. It's also important to really give the people around you your full attention. You will see that they're happy to spend time talking and doing business with you, and it will improve the quality of your interactions.

 It all comes down to your attitude. Team mates and clients can really sense the difference between someone feigning enthusiasm, and one who is genuinely happy with their responsibilities. It could also pay off in a promotion, award, and more sales. Positive energy affects everyone around you, and is contagious. Smiling is infectious. If you are happy to be where you are, then others will be happy to be there, too. Not only your team mates, but your clients will be affected by your energy and positive attitude.

At times, you may feel invisible, or that your actions don't affect others. I can assure you that the folks whose opinions matter will see your actions, and could possibly even brag about you to new hires, clients, and even your general manager or the corporate office. You don't know the full extent of how much your hard work and enthusiasm is appreciated. It always is....

Thanks for stopping by...CC

I can't wait to get back to work...:D

I have a confession to make: I've been on vacation for ten days now! Now, you'd think that would be wonderful, right? I mean, don't get me wrong. I'm grateful to have time to recharge, and to have some time to tie up loose ends. I've also needed that time for personal reasons. However, I am just not used to this! I feel like I want to tear my hair out, because I miss work!

Yes, I miss my job. Okay, I just admitted something that some people might find weird. I've found that when I'm working, I'm actually more productive, and not just at work. I don't like being too relaxed. It just doesn't feel right to me. I like the idea of having a plan for my day, and tackling multiple tasks. I like the interaction of my colleagues, and the beauty of my work environment. I'm very lucky that I can actually say that:)

I like structure, not wandering around, trying to find things to do around the house. When did this happen? There was a time when I loved being home. Things have changed, I guess, and I've become much more of a business woman now. And I like that! I enjoy the friendly competition of meeting goals, and competing with other teams. I love planning events such as contests and potlucks to make us more like a family. Wait a minute...we're like a family!

We are! I've been working there for almost eleven years now, and I realize that some of the people I work with are like family to me. I miss them right now, I do. Four more days until I can get back into a lot more physical activity in my job, see my co-workers and clients again. The thought of it puts a smile on my face:)

Thanks for stopping by...CC

True Love is...

Writing a blog post every week

Actually, that's the minimum that a dedicated blogger should write per week! I have a friend on Twitter who writes around eleven blog posts per week! Yes, eleven! Now, that's dedication. Most people are not as diligent as Anthony Iannarino in making it a priority. However, just knowing it's possible makes me feel like I can at least write a couple posts per week with no problems whatsoever.

I guess I shouldn't really say true love. It's more like a true habit that's formed, that becomes a part of you. If you exercise that creative muscle, you can find inspiration to write in every day activities. Anthony said that it's about writing every idea down that you have. That makes a whole lot of sense. You see, most of us are not constantly creating something, but we could be. It takes being alert to what's around you, and being in tune with every idea that sets the great bloggers apart.

It turns out that creativity doesn't just happen. Maybe for a select few, it won't require a whole lot of thought. That doesn't apply to most of us, though. It makes me think back to when I was in school, and I really wanted to be an honor student. I was told that if I applied myself, that I could do anything. I couldn't agree more with that sentiment. Success doesn't just happen by accident. We don't achieve great things in life by chance. Most people who work harder to achieve will end up accomplishing more. It applies to blogging, doing well in school, being great in sports, or being a great parent. For most of us, greatness is not an innate quality. We have to work at it constantly.

Thanks for stopping by...CC

A newly discovered favorite...

Happy Fourth of July, Everyone!

Well, it's that time again...it's the Fourth of July! I hope everyone is enjoying these hot summer days, and I hope you'll get a chance to relax and enjoy our country's day of independence. I wanted to take the time to write about what this day means to me, and how I've spent past Independence Days.

To me, the Fourth is all about remembering the establishment of our country, and the hopes and dreams our forefathers had when they founded our government. It is about us becoming an independent nation, and one full of possibilities for its people. It's also a celebration of the beauty of our land, which to me is one of the most beautiful places on earth. The land in America is so diverse, so full of cultures brought together from all different nations to become one.

Our country's ideals have evolved as well, but are still based on the same principals. Our people have evolved as well, and our ideas on certain issues have greatly improved. We have become much more integrated, and we are making great strides at becoming fully integrated. There are some towns and counties that aren't, but most are, and that is great progress.

We have yet to find our ways out of this great recession, but the hardships that we've faced have not broken our spirits. If anything, I think we are stronger for it. A lot of us have realized how great we really are at being resilient, and making the most out of our circumstances. We've learned to live better during this difficult time, and how  to be resourceful. I believe Americans are among the most resourceful people on earth. We are true  survivors. I'm proud of my people, and I'm happy to see so many different types of Americans co-existing  with true respect  and appreciation for the differences in each person.

In the past, i.e., while I was growing up, we would always go to a lake, make a lot of food, and visit for the whole day. That was when I was a kid. Life has changed now, and I find that for the last few years, I've worked on the Fourth of July. I fondly remember those days of cooking outside, and swimming in the lake. To be honest, though, the Fourth has more meaning for me now as an adult. I fully understand the meaning of our national holiday now, and it makes me think of all of the people who sacrificed so much so we could have our beautiful homeland.


Thanks for stopping by...CC

One of my favorite nail tutorials...

Don't forget the finishing touches...

How to wear leggings(JulieG Video)

Choosing that perfect outfit for your loved one...

Hi there! I hope all is well with my readers*smiles*. I wanted to touch on the subject of selecting that perfect outfit. Due to a number of recent holidays passing, I thought I would try to make it easier for you to select the perfect gift for your loved ones. I'll be talking about sizing, color, and thoughtfulness. The three basics you'll need in order to choose the best gifts when the time comes. I'll probably be making videos eventually on the same topic, and a number of others, too. I have so many ideas going around in my head right now, I can barely contain myself...

For now, though, I'm going to explain fashion basics, and what you'll need to make your shopping trip successful. The number one rule in shopping for someone is that you need to know the person's size. Don't try to guess on this, because you'd be amazed at how often you could be wrong. And especially if you choose an item that is two sizes too big for a female??! You know what could happen! At the very least, she'll be upset. At the very worst, you could end up in the emergency room. So let's not allow that to happen, alright?

So many times, I've ran into this scenario...

"So, what size does she wear?" I ask with anticipation. And then, I get a blank stare, a lot of fidgeting, and another blank stare. WHAT? Are you joking? Listen, I can't help you find anything if you don't know what size she wears. It's just not possible. And you can't go by looking at me, and saying, "Well, she's a little smaller/shorter/larger than you." Oh, thanks.

That's not going to work this time. I need to know what size she wears. You need to know a few basic pieces of information before you even come in. Now, although guessing has proved to be the most common method of choosing size, it is certainly the least effective. Guessing results in an over 50% chance of her returning the item/items you bought for her. Now, if you rush through the process, guessing her size at the same time, you increase the chances by another 30%. Yes, you could end up with an 80% chance of a return if you don't prepare before you come to meet with me. The good news is that there's a very simple solution to this dilemma...

1) Sizing 101 This is your chance to prove how great you can be at this, so rise up to the challenge! Let's say she's on the treadmill right now. It's your perfect opportunity to get up, and go into her closet with a pen and paper. Write down the sizes of her shirts, trousers, dresses, and shoe size and width. Also, you should take notes on her particular style. Is she a more classic dresser, or does she have more trendy taste? Is she a simple dresser, or does she prefer a look that is more elaborate? You can keep asking questions, and taking notes until you feel confident that you've prepared enough to make your shopping trip successful. Once you've completed your list, set is aside in a safe place. You'll be bringing that in with you when you meet with your fashion consultant...

2) Color 101 What is her season? Her seasonal color palette, that is...now, there's a lot of useful information about this online. I particularly like organicfamilycare.com. Just go the the seasonal color palette link at the top of the home page. They use a lot of celebrity photos as examples of the best colors for a person. No man or woman can wear every single color out there. There are just some colors that a person simply cannot wear. For instance, I love lime green, but I can't wear it because it makes me look like I'm sick. I'm serious. It's not good on me at all, although I love lime green. And I secretly envy anyone who can wear it well. Each person fits into a particular category or two. That would be their primary and secondary color palette. I liken it to how you have a main browser, and a default browser on your computer. If you can't use one, the you fall back on the other. It's the same way with color palettes. I will also be providing information and photos as examples of each color palette, and secondary color palettes for each of them. 

For now, though, I want you to think back to a time when you saw your loved one wearing a color that just made them look great! Maybe it was a navy colored dress that made her look gorgeous, and that will tell you a lot about her color palette, and where she fits on the color spectrum. Navy is actually a part of the Winter color palette, and now we know she fits into the Winter category. We now have a great starting point. Maybe she looks great in terracotta. Terracotta is a part of the Autumn color palette, a great starting point as well. If you're not sure about what her best colors are, you can just ask her. Then use the link on organicfamilycare.com to help you determine what season she is...

3) Take your time. What do I mean by "take your time?" Well, of course, you need to allow yourself one to two hours to make your trip successful. I know that sounds like a lot, but when you're up here, it really goes by quickly. So allow yourself proper time to do this right. But you also need to really take the time to be "thoughtful." Remember when I said you need to take notes? Your list should contain a lot of information that will prove helpful in selecting the perfect pieces to compliment her current wardrobe, and also will provide me with a starting point from which to begin. It is enormously helpful, not only to me, but makes us into a team. It puts us on the same page, and makes the process go a whole lot more smoothly. So, let's get started!

Because you wrote down the sizes of her clothes and shoes, it made the whole process a lot faster, and more effective. We selected a lot of items in less than an hour! A lot faster than we initially thought it would be. We selected a navy dress, along with two layering pieces, a set of earrings and necklace in contrasting, complimentary colors, and a nice pair of neutral colored shoes. Aren't you glad you wrote everything down? The great thing is that we also have gift wrap on site, and it costs the same as if you had done it yourself. And it'll save you valuable time, so by the time you leave, everything will be done. You won't have to worry about anything else, except making your final presentation to her. All the while, you'll have the security of knowing you did your very best. Chances are that she's going to love the items you picked for her, and won't end up returning any of them. See what a little bit of planning can do?

Until next time, take care...CC  

Taking inspiration from other bloggers...

Yes, I must confess I've been reading other blogs lately. One thing that sticks out in my mind is that I see all different types of business philosophies, and all different types of selling. Some are on a small scale, and others are larger, corporate deals. However, the basic premise is the same...it's all selling. I'm interested in learning from other bloggers about their type of sales, and their business style. I've learned a lot about how to make my blog better that way, too!

Mine's still getting off the ground, and I heard it can take a while before anyone really comments. I may never get  the feedback I'm craving, but the truth is that I expect a lot! So, that just goes without saying. If you know anything about me at all, you know this. So why do I continue to write?

Blogging is a way to practice my writing, and to become stronger in language. Yes, it's true, that English is my first language. Right now, it's my only one. I know a lot of Spanish vocabulary, but not enough to hold a fluid conversation. I only know enough to get by. Another truth is that, even in English, we are always learning. Even people with college degrees sometimes make grammatical errors, or spell words wrong. When you're writing a blog, you're presenting yourself as an expert. That means you had better be masterful in describing your unique set of skills, and your use of words has a great deal to do with how your message will be received.

You can never proofread your blog too many times! There are so many possible mistakes that could present themselves when you look at it with fresh eyes. You should even have a friend take a look at it, and a friend who has an incredible grasp of English. It's amazing what you might discover! You thought it was perfect, but then you find out there's no such thing as perfection...

Sometimes, I'll read other business blogs to keep me motivated! Yes, I  keep track of how many times they post, and it helps me make adjustments. I'll ask myself, "Am I posting enough?" There was a time when I would slack off when it came to writing blog posts, and would maybe write one once a month. That's really not enough to see any great feedback, or to get your name out there. You need to post at least once a week to see any significant results. And travelling to other sites enables you to create more traffic to your website, because you're able to leave back links behind that will lead others back to your blog. It's great! I've gained traffic this way as well.

One thing I've learned, if nothing else, is that I really believe in what I'm doing. Otherwise, I would have given it up a while ago. But I still keep writing! I'll continue to do so, and take inspiration from wherever I can. I hope you will, too!

Thanks for stopping by...CC

Oh, the joy of writing blog posts!

Hi everyone! It's been a while since I wrote, and I just wanted to thank those loyal readers out there for your support. It means a lot to me to look at my stats, and then I realize I have new readers from all around the world. Just wanted to let you know how important you are to me, and in helping me to continue to write. Sometimes, it gets to the point where I think no one is reading my blog, and then I'll have a new person stop by. For however long you stay, it doesn't really matter. This blog is meant to be shared with you, for however long you choose to look at it.

There have been many entries so far, so I just wanted to let you know that I've written some pretty good stuff! If you take a look at some of my older posts, you should check out a couple of entries...
1) There is no magic formula, the entry of which I am most proud. There are two parts to it, so make sure to read both of them, alright:)?
2) How listening affects your sales cycle. Another attempt at explaining the value of listening, and of forming a rapport with your clients. This is also a friendly reminder to all salespeople, to put the relationships with your clients first. That's the mainstay of repeat business...

I hope you have a good time reading my posts, and thank you again for your continued readership! Please feel free to leave a comment for me, and I'll make sure to respond. Thanks for stopping by...CC

Good vs. Remarkable

There are a lot of sales people out there who are good at what they do. And there are some who are very, very good! They show up every day, ready to work. And they work hard at what they are good at. They keep themselves busy, never idling on the job. They keep in touch with their clients, and show their appreciation for their business. Their sales managers tell them they are very good sales people. And they are....


If your sales manager tells you you're a very good sales person, it should put a question mark in your mind about what they really mean. You see, in today's world of selling, very good is just not enough. Very good is not excellent. It's not great. It's just very good. It's not enough!


I was watching a video on YouTube with Seth Godin. He was speaking very articulately about being remarkable. Being remarkable is better than being great. It's better than being excellent. It's remarkable. Being unique or special enough for someone to make a remark about you or your abilities. They may not have even liked what you were selling, but took the time to remark on something about their experience with you! And that's when you know....


That's when you know you've differentiated yourself. When someone makes a remark about you, your sales techniques, your style, whatever it may be! That's when you know you've gotten their attention! You are remarkable. Now, take whatever it was that caused that client to take notice, and let it shine for you:)


Thanks for stopping by....CC

Why being "pc" can be bad for business

In this age of political correctness, I've realized that we've gone too far, and this is hurting our chances for success. I start to tell a joke, and someone says, "Shhhh....she might get offended." Then I tell the joke, or say what I wanted to say any way. I then find that the client is delighted by my honesty, and having a clear opinion. Boy, am I glad now that I was true to my method of selling and being....

Since when do we all have to fit into cookie cutter shapes? What's wrong with forming the dough with your fingers? When I talk about dough, I think you probably realize it's a metaphor for your sales pitch! The truth is, we're all selling similar products and services. The way we really set ourselves apart is by using our unique outlook and personalities to put a signature on the entire sales cycle. Sometimes those who oppose uniqueness in selling will want to make you just like them....and I'm sorry, that just won't work! All this political correctness has become a burden, and is making people scared to be themselves....

I really like Justin Beiber. Yes, I said it, and I'll tell you why. And the reason is not because his music is great! To be honest, I don't listen to his music, really. I like that he doesn't censor his opinions on anything. He just says his truth when asked about a range of topics from abortion, to healthcare, to being in love. And I like that. We've been so conditioned to be products of political correctness, that when someone comes up with an opposing opinion to ours, we hem and haw until we've waffled so much that we look wishy washy. And I'm sorry, that is something I will not do! I will not tell you that something looks amazing when it is not the most flattering color choice, or tell a client that a product is a perfect fit for them when it clearly is not.

I will, however, be as honest as possible, redirecting when necessary. And this is all done out of love for my profession, and for that particular client. If I told every client what they wanted to hear, and worried too much about political correctness, I guarantee I would not have the client base that I have. I would not have them in my corner, asking for only me to help them when they come in, because deep down, they have realized that they need my opinions. They need my advice, and they need my friendship.

Don't get me wrong....I do care about how I come across, but I make a conscious decision to take risks that others don't take most of the time. Taking the risk of offending someone, hoping that the end result will be a positive one, that will enable me to connect with them more than if I had not. Mixing an "odd" combination of colors can make a beautiful painting, and if artists censored their art by being afraid to use those particular colors, their work would be dull. No one wants to see a painting made with only beige paint, just like no one really wants to see everyone acting or being the same. 

One person's methods of selling may not work for the next person, and yet another person shouldn't be telling the next individual how to behave, or that they should change. If something is working for you, then evaluate that particular method, and enhance it. And it's not always necessary to get anyone else's opinion about how you should sell, talk, or lead your life. It is your sale, your voice, and your journey. And the footprints you leave are unique to only you.

Thanks for stopping by.....CC

Countdown to swimsuit season 2011...are you ready?

And now, it's almost swimsuit season....

I know, I know! That dreaded time of year, when women start crying and throwing a fit out of the blue. Why is that? Is it because they just found out a family member is sick and dying? No, it's worse. They've come to the realization that they will have to go shopping for a swimsuit! Oh, the horror! Thank goodness we have plenty of tissues around, right? What is it with women and trying on a swimsuit that makes a normally sweet and docile person act like a major you know?;) Why do they take it out on little old me, who is only trying to help? I swear....sometimes, I feel like a therapist/cheerleader/insult dodger. Because if it doesn't work out, then you know what that makes me....I'm the reason she is unhappy with that little bit of extra curve around her backside. I'm the reason she didn't commit to going to the gym, and gained an extra 10 pounds. It's going to be all my fault if I don't fix this, and help these lovely ladies feel good about themselves. I'm going to help them find the perfect swimsuit for their specific body type, curves and all....

I am their "Fashion Godmother", not their fashion foe. I am the friend who will step in, and say, "Enough is enough, sweetie. No matter what, we are going to love our bodies, right? No beating ourselves up, no crying, it's time to be a big girl, and to find a great suit that makes you look great right now, not when you lose that last 10 pounds. And if you wait until then, you might also miss out on all of these great other reasons to wear one of these cute and fun little numbers! You know what? Swimsuits are not only made of state of the art materials, they are fun! It's really not so bad, I swear! If I can do it, you can do it! So, let's get started"....

Remember, swimsuits are made to be functional. Most of them are made for getting wet! Can you believe it? You can have fun in them, even go boogie boarding! We also have some that are just for puttering around in, sunning, and entertaining. I call these fashion suits. Then, there are some that can serve both of these functions!  There are specialty suits as well, such as MiracleSuit, that are designed to make you look 10 pounds slimmer in an instant. No more getting down on yourself about not going to the gym, and eating those extra donuts. It's time to live, and it's time to enjoy life today, not when you lose 10 pounds. The goal is to pick a suit that suits your body type, and that looks great with your particular style. The same one that looks great on your best friend may not look so great on you, and vice versa. You shouldn't be comparing your look to another woman. Just have fun with what you have, and enjoy your day in the sun:)


Thanks for stopping by....CC